Cookie and Privacy Policy

Cookie policy – Polo Handels AG

The cookies used by this website helps us provide you a good experience when you browse it and also allows us to improve it. By continuing to browse our website, you are agreeing to our use of cookies as set out by this policy.

We use the following cookies:

Google AnalyticsUsed by to see how our users navigate the website.
WPMLWPML uses cookies to identify the visitor’s current language, the last visited language and the language of users who have logged in.
WooCommerceFor the products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed.
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping.
Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
WooCommerce MultilingualWooCommerce Multilingual uses cookies to understand the basket info when using languages in domains and to transfer data between the domains.

Please note that third parties (including, for example providers of external services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

How you can block cookies

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies.
However, please be aware that blocking cookies may affect your ability to use the website. In particular, you may not be able to access all or parts of the website or use the functionalities contained on it.

Privacy Policy – Polo Handels AG​

This privacy policy covers and includes personal data of visitors, users, prospects, customers and contractual partners of Polo Handels AG (hereinafter “we” or “us”).

We are committed to protecting the privacy of our users on this website. This privacy policy therefore sets out in detail what personal data are processed when you use our website and how we protect these data. We only process your data on the basis of the legal regulations (GDPR, TA).

Controller of this website:
Company name: Polo Handels AG
Phone: +43 1 712 70 90
Address: Hainburger Straße 34a, A-1030 Wien

General information

When you visit our website, we temporarily save and process (compliant to the GDPR guidelines) the following data:

  • IP address of the accessing device / connection owner
  • salutation, first and last name
  • address
  • job title
  • telephone number
  • email address of (prospective) customers


The personal data of the data subjects are processed for the following purposes:

  • contacting our (potential) prospective customers, existing customers, advice and mediation, forwarding the data to the business owners (suppliers), sending offers, further information, invitations to fairs and events, sending newsletters etc.; Accounting and commission checking as well as automatically supported and archived text documents (such as correspondence) in these matters
  • ongoing cooperation with business owners to acquire and care for the prospective customers, existing customers and to broker business deals; assistance in the handling of any complaints, obtaining information on any delivery arrears
  • employees: registration for social insurance, payroll, salary, payroll and compliance with records, information and reporting obligations, to the extent required by laws or standards of collective law or employment contract, including automated and archived text documents (such as correspondence) in these matters.

In principle, we do not intend to transfer personal information to any third party without your prior consent. However, your personal data will be forwarded to business owners if required for the fulfilment of a contractual obligation or if we ourselves or a third party are obliged to do so due to statutory regulations or enforceable administrative or judicial orders.


Your personal data will be stored:

  • until they are no longer necessary for the purposes for which they were collected or otherwise processed
  • in case of processing based on a declaration of consent, until you withdraw your consent and there is no other legal basis for the processing
  • if the storage is necessary to fulfil a legal obligation or to assert, exercise or defend legal claims of us or our suppliers.
  • in the case of fulfilment of the tax retention periods, if this is necessary due to the nature of the contractual relationship. In the case of a contract, all data from the contractual relationship are stored until the expiry of the tax retention period (7 years)

The data name, address, purchased goods and date of purchase are stored beyond other storage obligations until the end of product liability (10 years). Data processing takes place based on the statutory provisions of GDPR and TA.

Sharing of personal information with Polo Handels AG

Our privacy policy applies to all services offered by Polo Handels AG. We may share the required minimum number of personal information with other companies within Polo Handels AG, for example, to provide the products and services you request, to manage and improve our products, services, and for operations on a daily base. If necessary, we personalise our offer, contact you and interact with you. And, if permitted and appropriate, we will contact you for marketing or market research purposes.
We may also share personal information with other companies if we have GDPR compliant contractual agreements with them. In such cases, we manage our services, rights and obligations under a contractual agreement with you. If such a transfer occurs, the company receiving your personal information may use your information in accordance with this Privacy Policy.

Sharing of personal information with other (service) companies

In order to provide you with the products and services you need, we must share personally identifiable information with companies in accordance to this Privacy Policy. We also work with carefully selected providers who perform specific functions (IT services, data storage and linking, marketing, market research, payment processing and the provision of products and services) for you.
We may be required to disclose personal information to protect or defend our legal rights; this includes the transfer of personal data to third parties in order to e.g. prevent fraud and reduce the risk of default.

Sharing of personal information with government agencies

We may share the required minimum amount of personal information with other government agencies when required by law or when permitted to do so by law.
In order to fulfil contract purposes, in particular for the import and export of goods, it is sometimes mandatory (legally required in the exporting country and / or importing country), to disclose and process your personal data for export permits, customs, border control, security and counterterrorism purposes or for similar purposes.


Our website uses Cookies in several places to make it more efficient and user-friendly. Some Cookies remain stored on your device until you delete them, they allow us to recognise your browser on your next visit. You can prevent Cookies from being installed on your device by changing your browser settings – however please be aware that if you do so, you may not have the full access to all functions on our website.

Google Analytics

Our website uses the functions of the web analytics server Google Analytics, in order to gather statistical information about the usage of our website. For this purpose, Cookies are used in order to allow an analysis of the use of the website of our visitors. The information generated thereby is transmitted to the server of the provider and also stored there. You can prevent this by setting up your browser so that no Cookies can be stored.
We have concluded a corresponding contract data processing contract with Google Analytics. Your IP address is captured but immediately pseudonymised, as a result, only a rough localisation if possible.
Your data is kept for a period of 25 months.

“Contact us” form & Chat

If you contact us via the “Contact us form” or via “Chat” on our website or by e-mail, your data will be stored in order to process the request and in case of follow-up questions. Which data is collected, can be seen from the respective form.


You can subscribe to our newsletter via our website. For this we need your salutation, first name, last name, email address and declaration that you agree to receiving the newsletter. After subscribing to the newsletter, we will send you a confirmation email with a link to confirm the registration.

You can cancel the subscription to the newsletter at any time. Please send your cancellation request to our email address ( and we will immediately delete your details related to the newsletter dispatch.

Your rights

In principle, you have the right of information, correction, deletion, restriction, data portability, revocation and opposition.
If you believe that the processing of your data violates data protection law or if your data protection claims have otherwise been violated in a way, you can complain to the supervisory authority. In Austria, this is the data protection authority.
You have the right of cancellation of personal data (GDPR: “right to be forgotten”), for example:

  • if the data are no longer necessary for the purposes for which they were collected or otherwise processed, or
  • in case of unlawful processing
  • in case of processing on the base of a declaration of consent
  • if you revoke your consent

Changes of this Privacy Policy

This privacy policy supersedes all previous versions. We may change the privacy policy at any time. Please check our website regularly for updates. If the changes are significant, we will provide a clear notice on our website. If we consider it appropriate, we will send you an email notification with all relevant changes to our privacy policy.

Status: July 2018 Polo Handels AG


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UID NUMBER: ATU 14844203

POLO Handels AG
Hainburger Straße 34a
A-1030 Wien

Tel.: +43 1 712 70 90
Fax: +43 1 712 70 98

Copyright © 2019 POLO HANDELS AG. All Rights Reserved.